Hayer Physiotherapy is committed to protecting the privacy and security of your personal and health information. This policy outlines how we collect, use, and disclose your data in accordance with Canadian federal and Ontario provincial laws, including PIPEDA and PHIPA.
1. Personal Information We Collect
We collect only the information necessary to provide high-quality physiotherapy, acupuncture, and pelvic health services. This includes contact information (name, phone, email), health history, treatment plans, and billing/insurance details.
2. How We Use Your Information
We use your information to provide clinical assessments, manage bookings, process insurance claims, and comply with regulatory requirements set by Ontario’s health colleges.
3. Consent
By using our services or website, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time, subject to legal and professional record-keeping requirements.
4. Disclosure to Third Parties
We do not sell your personal information. We only share information with trusted service providers (like our booking software) or other healthcare professionals directly involved in your circle of care, always with your explicit consent.
5. Safeguards
We implement industry-standard digital and physical safeguards to protect your records. This includes encrypted digital systems and restricted access to physical files.
6. Your Rights
Under PIPEDA and PHIPA, you have the right to access your personal health information, request corrections, and challenge our compliance with these privacy principles.
7. Contact Us
If you have any questions or concerns regarding your personal data, please contact our Privacy Officer:
